Return Policy

Return Policy

Effective Date: 01/12/2024

At Dynamic Computers, we value your satisfaction and strive to provide high-quality products. This Return Policy outlines the conditions under which returns are accepted for damaged products. Please read this policy carefully.

1. Eligibility for Returns

We accept returns only for products that arrive damaged. The following conditions must be met for a return to be processed:

• A box opening video showing the unboxing of the product and the damage clearly.
• Photographs of the damaged product.
• The return request must be initiated within 7 days of receiving the product.

Without the required video and photographs, we will not accept the return.

2. Return Process

2.1 Initiating a Return

• Contact us at help@dynamiccomputer.com to initiate a return.
• Include the order number, details of the damage, and attach the required video and photographs.

2.2 Inspection and Approval

• Once we receive your return request, we will review the provided evidence to verify the damage.
• If approved, we will provide instructions for returning the product.

2.3 Return Shipping

• For damaged products, Dynamic Computers will bear the return shipping costs.
• You will receive a prepaid return label or instructions for the return process.

3. Conditions for Returns

• The product must be returned in its original packaging, along with all accessories, manuals, and documentation.
• Any product showing signs of misuse, intentional damage, or alteration will not qualify for a return.

4. Refund for Returned Products

• Refunds will be issued after the returned product is received and inspected at our warehouse.
• The inspection process typically takes 2-3 business days after the product is delivered back to us.
• Refunds will be credited to the original payment method within 3-5 working days after approval.

5. Exceptions

Returns are not applicable in the following scenarios:

• Products marked as “Final Sale” or “Non-Returnable.”
• Requests made beyond the specified timeframes.
• Products damaged due to customer negligence or improper use.

6. Contact Us

For any questions or concerns about our Return Policy, please contact us:

Dynamic Computers
Email: help@dynamiccomputer.com
Website: dynamiccomputers.com

Thank you for choosing Dynamic Computers. We are committed to ensuring your satisfaction and addressing any issues promptly.